Building a Platform for Carers to Connect with Families

Overview

myBabySitter is the number 1 carer site in Australia that offers a secure, affordable way to find local babysitters, nannies, au pairs and more. Connecting families and hirers.

‍

myBabySitter Homepage - Simple designed to direct users to start a search for a babysitter, nanny or other in their local area. — **myBabySitter Homepage** - Simple designed to direct users to start a search for a babysitter, nanny or other in their local area.

‍

1. Context & Challenge

‍

Project Background

We had an enquiry from a customer who had a concept of a carer site that would offer multiple services under the caring brand. These included;

Babysitters
Nannies
Au Pairs
Tutors
Pet Sitters
Aged Carers
Disability Workers

Project Goals and Objectives

The aim of this carer first platform was to offer the ability for carers and parents to be able to post jobs, either offering work or requesting a carer. All while assigning members jobs, saved profiles, saved jobs and more. So that each account was their own and reflected what they wanted to see.

Some key objectives during our meetings were;

Scalability - the ability to scale from hundreds of members to tens of thousands of users, without needing to start again with a new website.
Payments - the ability to take payments and set subscriptions for members. Then change account settings for members according to their plan.
Messaging - the site must have a built in messaging portal so users stay on the site as much as possible.
Admin Dashboard - a birds eye view of the site. See member count, paying members, jobs, emailing out to users, bulk editing and overriding options.

2. The Process

When doing new or refreshing existing websites, we have an initial meeting with every client in person. Ideally the whole team, as this captures more ideas, concerns and feedback, as your team knows your business well. We listen, we hear what is working, what isn’t and what your customers have said they’ve had issues with or wished your site could offer. eg. Booking online, availability, easier contact methods, quick quotes, and more. This is when we discuss timelines and achievables.

We then take this away with us, brainstorm, focus on ways to funnel customers through the site more efficiently. We research your competitors and what is already being done currently. This is then taken to make your website plan, sitemap and strategy to make your business stand out and perform better than any one else’s site.

Feedback is crucial. So when presenting the website plan to your business, we then take additional feedback and concerns before the site development begins. Usually websites have between 3-7 reviews before being ready to publish. We strive for the most modern and professional sites for our clients. Sites that not only perform but help drive your business forward.

3. The Results

Visit: www.mybabysitter.com.au

Since launching the myBabySitter platform, they have;

Registered thousands of members, paying in the thousands
Built a community of carer professionals
Been able to easy manage, update and navigate with the built in admin dashboard

See the before and after examples below, with reasoning behind the changes - a glimpse of how we think different.

‍

Jobs

‍

myBabySitter Job Page — **Job Page** - clicking on any job will take you to a dedicated job page. Here people can read about what the carer offers, such as qualifications, services they offer, and availability.

‍

Sign up

‍

Log in

‍

Plans

‍

Member-only Pages

**Dashboard** - When any member logs into their account, they are always directed to their account dashboard. Here are all the quick links they'll need, along with a summary on how their account is.

‍

**My Jobs** - We've made it super simple to create and post a job within minutes. Any jobs that are posted will show here, along with information around their status, date posted and more. Jobs can also be edited if needed, no need to repost from scratch.

‍

**Messages** - myBabySitter needed a custom built, messaging portal within the site to allow it's members to securely and privately chat with each other. It works in a similar fashion to a site like Facebook Messenger or Gumtree would work so that it is familiar and easy to use.

‍

**Settings** - Members can easily update their information such as; profile photo, name, birthday, email preferences and even billing details here. It's all in one settings page to make it easy to update.

‍

Summary

Next Level Digital and myBabySitter were able to work together and deliver a modern, safe and secure platform for carers to connect to the community. We are proud to continuily wotk with myBabySitter to maintain the site, add functionally and offer support and training.

Some of the features also included an admin dashboard which we are unable to show for legal reasons. But this dashboard allows the myBabySitter support and admin team see the site data, approve jobs, track progress and more. All while not having to log into something that felt clunky or unrefined.

If you are looking for a new website or just a refreshed design, contact us today to get started.