FAQs

Frequently Asked Questions

Get answers to common questions about our services, pricing, process, and support. Explore how Next Level Digital™ works with businesses like yours.

Do you offer ongoing support after a project is completed?

Yes, we offer ongoing support and maintenance options tailored to your needs. Whether it’s monthly SEO optimisation, website updates, performance tracking, or design tweaks, we’re here to keep things running smoothly. Think of us as your digital partner - not a one-off service.

Need something long-term? We can create a support package that fits your business.

Can you work with my existing website or platform?

Absolutely. We frequently work with existing sites built on Webflow, Shopify, WordPress, and other platforms. Whether you need a redesign, speed optimisation, better UX, or stronger SEO - we can help enhance what you’ve already built, not just start from scratch.

What makes your agency different?

We combine strategy, design, and performance in one tight-knit team, no bloated processes or outsourced mystery work. From discovery to delivery, you’ll work directly with the people doing the work. We focus on clarity, conversion, and outcomes that actually move your business forward - not just pretty visuals or buzzwords.

We don’t chase trends, we build brands that last and perform.

Do you only work with businesses in Australia?

Not at all. While we’re based on the Gold Coast, we work with brands across Australia, New Zealand, the U.S., Europe, and beyond. We’re used to navigating time zones, remote calls, and global collaboration, and we make it easy.

Distance isn’t a barrier. We deliver quality work, wherever you are.

What if I’m not sure what I need yet?

No problem at all, that’s exactly why we offer a free 30-minute discovery call. Whether you’re tossing around ideas, overwhelmed by options, or starting from scratch, we’ll help you get clarity and map out what makes the most sense for your goals and budget.

No pressure, no jargon. Just an honest conversation to help you move forward.

What types of projects do you take on?

We specialise in B2C websites, e-commerce platforms, and custom web applications - especially membership sites and systems that need to scale. That’s where we do our best work.

That said, we also work with smaller businesses, startups, and solo founders. Whether it’s a full brand rollout or a focused one-page site, if we believe we can add real value - we’re in.

Let’s see if we’re a good fit. Book a free 30-minute chat with our team today.

How much do you charge for projects?

Our pricing depends on the scope of work, services needed, and complexity of the project. Since no two businesses are the same, we start with a free 30-minute consultation to understand your goals, challenges, and expectations.

After that, we’ll provide a clear, tailored quote, so you know exactly what you’re getting, how long it will take, and what it will cost.

No hidden fees, no surprises - just transparent pricing that works.

Book a free discovery call to get a custom quote.

Where are you located?

We’re proudly based on the Gold Coast, QLD, Australia (GMT+10:00), but our clients are global. Whether you’re local to South East Queensland or operating in the U.S., Europe, or Asia, we work seamlessly across time zones to deliver exceptional digital solutions wherever you are.

Trusted by brands locally and internationally.

What is it like to work with you?

Working with us is collaborative, transparent, and results-driven. We start with a discovery session - either in person, over Zoom, or via email, so we can understand your goals, audience, and how your business fits into the market.

From there, we research your competitors, assess your current positioning, and identify gaps and opportunities in your branding, web presence, or marketing strategy.

Whether it’s a new website, brand identity, or digital campaign, we guide you through every step. You’ll receive regular updates, clear communication, and full transparency throughout the project.

When we deliver, we don’t just hand things over, we walk you through the work, share all final files, and provide training where needed. Our goal is to empower your team, not just complete a task.

Curious about how we’d approach your project?

Reach out and let’s chat

What if we need help after our project is completed?

We prefer to continue working with our clients, even on an as needed basis.

Typically we find clients come to us for one solution and want to then expand on what we deliver incrementally over time.